All orders for Valentina Rivera products are subject to availability. If any product is not available in stock once the order has been placed, we will inform you as soon as possible by email or telephone. At that time you can modify your order or cancel it.

The order will not be processed until we verify that the payment has been charged to your account. After confirming the purchase, you will receive an acknowledgment email. However, this email does not imply that the order has been accepted, as it is subject to our subsequent verification and acceptance. The contract between you and Valentina Rivera will only be formalized once we send an email confirming that your order is being shipped, and it will apply only to the items listed in that shipping confirmation.

Purchasing a product in PRE-ORDER means you are
buying an item that is currently out of stock but will be available soon.

To pre-order a model, add it to your cart and proceed with the payment process as usual. Please note that funds will be withdrawn from your account when you place the pre-order, just like a normal order. Pre-order items will be shipped starting from the date indicated on the product page.

If your order includes both pre-order and in-stock items, we will ship them together in a single shipment on the scheduled pre-order date. Your order confirmation email will include details of both in-stock and pre-order items.

If you decide to cancel your pre-order after placing it, please contact us at info@valentinariveramadrid.com."

The price of the products will be as stipulated at all times on our website, www.valentinariveramadrid.com. We reserve the right to modify the prices of the products offered on the website at any time without prior notice. These modifications will not affect orders for which we have already sent a shipping confirmation.

The applicable prices for each product will be those published on the website on the date the user places the order. Although Valentina Rivera strives to ensure that all prices listed on the website are correct, errors may occur. If Valentina Rivera discovers an error in the price of any product a user has requested, we will inform you as soon as possible and give you the option to reconfirm the order at the correct price or cancel it.

If Valentina Rivera is unable to contact the user, the order will be considered canceled, and the user will be fully refunded the amounts paid.

Valentina Rivera will not be obliged to supply the user with any product at the incorrect lower price (even if the shipping confirmation has been sent) if the error in the price is obvious and unequivocal and could have been reasonably recognized by the user as an incorrect price.

 In accordance with current legislation, all purchases from our website will be subject to value-added tax (VAT). The applicable rate will be the one legally in force at all times. All prices are shown in euros (€) and should be considered the final price to be paid by the customer (including VAT).

Transportation costs, as well as taxes and duties for the entry and exit of the product (if applicable), are not included in this price.

Visa, American Express, Union Pay, Shop Pay, Apple Pay, Google Pay, PayPal, Mastercard, and Maestro:

As our system prioritizes security, after authorizing the payment, your bank may request additional confirmation using a private code sent to your mobile phone, a key card, or the additional security key that you have programmed.

PayPal:

For security reasons, if you choose PayPal as
the payment method, once the order has been placed, no changes to the shipping address are allowed.

Shipments are made through the courier companies GLS and FEDEX.

1.- Spain

Free shipping

2.- United States and Canada

Free shipping

3.- Andorra, Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands , Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Sweden, England, Vatican City, Scotland, Wales, Northern Ireland, Channel Islands, Isle of Man.

Free shipping.

4.- Albania, Bosnia Herzegovina, Ceuta, Faroe Islands, Greenland, Iceland, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Turkey, Latvia, Corsica.

Only €9.90 shipping cost.

5.- Mexico and Colombia

Free shipping.

6.- Rest of the World

Only €49.90 shipping cost.

Transportation costs, as well as taxes and duties for the entry and exit of the product (if applicable) are not included in this price.

Valentina Rivera ships worldwide. Contact us for any questions about shipping costs and options to your country.

All expenses apart from the transportation cost are the responsibility of the customer.

The above delivery costs may be reduced or even eliminated in the case of special promotions that, eventually or temporarily, INVERSIONES GISRIVE SL may establish on said costs, and provided that it expressly communicates this to its clients.

Once the order leaves our warehouses, you will be sent an email notifying you that your order has been accepted and is being shipped, along with a tracking code for your package in some international cases. The carrier will try to deliver the package to the destination, if this is not successful, they will call the customer to agree on a second delivery date. The expenses that such modification generates will be assumed in all cases by the client.

Orders will be sent to the delivery address provided in your form, so it is important that you pay attention to covering the delivery address information, once the order has been placed, it will not be allowed to make any type of change to the shipping address. . We will not be responsible if the delivery address is incorrect or incomplete.

*Between August 14 and 25, all orders will take up to 7 business days. The priority shipping option to jump to the first in the production queue will continue to exist, but delivery time is extended during these dates.

The delivery time for orders on business days to Spain (Peninsula) is 1 to 3 days.

The delivery time for orders in the Balearic and Canary Islands is 2-4 days.

In any case, we will always try to shorten shipping times as much as possible to ensure quick and efficient receipt of your orders.

The delivery time for orders with international shipping is 10 business days.
*For the above purposes, working days will be understood as all days of the week (Monday to Friday) excluding Saturdays, Sundays and holidays.
*The above deadlines are not valid in emergency or catastrophic situations.
*During discount periods, delivery times may be longer than usual.

The transport company will try to deliver the package to its destination. If this is not successful, they will call the customer to agree on a second delivery date. The expenses that such modification generates will be assumed in any case by you.

Between August 14-25 and December 15 to January 6, orders may take approximately 10 business days.

You have fourteen days from the shipping date to return the purchase made at Valentina Rivera for free.

To make a return, the product and its packaging must be in perfect condition. If the box is not in good condition, 8 euros will be deducted from the amount to be returned.

Products that are not in the same conditions in which you received them, along with their complete original packaging, labels and any accessories related to them will not be returned.

The quality department will determine if the Valentina Rivera products are in the same conditions in which they were sent to you.
These are the options to return your purchase:

• Return from home

To make a return and request home collection, you can do so by sending us an email to info@valentinariveramadrid.com.

Return costs are the responsibility of the customer and will be deducted from the return.
Once the return has been requested, you will receive an email confirming that the return has been approved and subsequently another email with the return label, which you will have to print and affix to the package.

The refund will be made once the merchandise is received in our warehouses and after checking its status, the amount will be refunded in accordance with the payment method used by the client. The return will be made as soon as possible and, in any case, within a period of fourteen days from the date on which you returned the product.

In the event that the product delivered is defective, please contact info@valentinariveramadrid.com, thank you.

The client must provide the following information:

• Order number.
• Return Reasons.
• Name and photo of the product.

1. For us to manage the pick-up of the damaged
product that you have received, you must indicate a time slot in which you would be available, within the hours of 9:00am to 6:00pm, with a margin of at least 3 hours.

2. Place your item(s) in its original packaging (or in a similar one if you no longer have it).

3. Close the package so that the product is not exposed or visible and insert the delivery note or, failing that, a piece of paper indicating the "Order XXXXXXXX" number.

4. Once the collection has been managed, we will send you a reference number, so you can track the shipment.

Valentina Rivera eventually runs various contests and promotions on different platforms. All vouchers or promotional codes will not be cumulative and will have a minimum purchase of €50, unless the rules indicate otherwise. In no way will the bonds be redeemable for money.
To apply a discount code you must enter it directly on the payment screen.

Valentina Rivera bags and accessories are subject to the warranty conditions for consumer products provided by law. Accordingly, if any problem occurs with a Valentina Rivera product due to manufacturing defects in materials or workmanship, Valentina Rivera will replace or repair it, at its option, in accordance with the warranty terms and conditions set forth herein. . This warranty only applies to the first purchaser or gift recipient of the Product.
This warranty only covers manufacturing defects and does not cover damage caused by misuse (such as transportation of unusual items), neglect, accident, abrasion, exposure to extreme temperatures, solvents, acid, and ordinary wear and tear. Improper or incorrectly performed maintenance or repair work voids this warranty.
To use the warranty, it will be essential to present the original purchase order ticket or number. The Quality Department will determine whether or not the problem is covered by the Valentina Rivera warranty. If the warranty applies, you will be informed whether the Product will be repaired or replaced. The repair or replacement will be at the expense of Valentina Rivera, including the costs of returning the repaired or replaced product. If the Product must be replaced but is not available, Valentina Rivera will consult if it will be replaced by a similar product or if you want to make use of your right of return and refund equivalent to the amount paid.

For any claim under this warranty, please contact us by sending an email to info@valentinariveramadrid.com.

VALENTINA RIVERA GIFT CARD, GENERAL CONDITIONS OF USE

1. The Valentina Rivera Gift Card (the Card) is the property of its issuer whose identity appears on the Card, with its bearer being a mere custodian of the Card.

2. The Card is presented in these formats:
Virtual card for sale in the web store www.valentinariveramadrid.com. Issuer holder INVERSIONES GISRIVE SL The sale of the different Card formats is subject to the availability of each of them.

3. The Card is valid for purchases from any country through the web store.

4. The Card can be paid through any of the payment methods accepted on the website. Depending on the place of acquisition of the Card. Under no circumstances can it be paid with another Gift Card.

5. The return of the Card that has not been used will be accepted within the following deadlines, and in any case respecting the legally established deadline:

5.1. The Virtual Card purchased at www.valentinariveramadrid.com can be returned within a maximum period of 30 calendar days from the date it was sent by Valentina Rivera to the recipient. The amount paid by the Card will be refunded in the same payment method in which it was paid. To do this, it is essential to present the purchase receipt or e-ticket and, where applicable, the payment card and the receipt of the operation. Returns of Cards purchased in another country will not be accepted. The balance of the Card cannot be refunded or exchanged for money.

6. The Card can be used as many times as desired until the total amount of its balance is used up.

7. The available balance will appear each time a purchase is made with the Card in the information provided when placing an order, in case of purchase at www.valentinariveramadrid.com. You can check the available balance of the Card at www.valentinariveramadrid.com. If the purchase exceeds the available balance on the Card, the difference may be paid through any payment method accepted at www.valentinariveramadrid.com.

8. Products purchased with the Card on the website are subject to Terms and Conditions of purchase.

9. Where applicable, the refund of the amount of products purchased with the Card that are returned will be made through an increase in the balance available on the Card. However, if the Card does not exist at the time of return, the refund of this amount will be made by delivering a discount coupon, whose issuer and delivery conditions are indicated below:

9.1. Discount coupon issued by INVERSIONES GISRIVE SL, which will be delivered via email.

9.2. The reimbursement methods established in this section are an essential condition, which is why they are considered expressly accepted with the acquisition and/or use of the Card.

10. The Virtual Card is a bearer document. The responsibility for the use and custody of the Card corresponds exclusively to its holder. The Card will not be replaced in case of theft, loss, or misplacement.

11. The issuing holder will not be responsible for non-receipt or delay in receiving the Card by its recipient for reasons beyond the control of the issuing holder, including, among others, (i) deficiencies or collapse of telecommunications lines or systems, (ii) the delay in the transmission of information or data or loss of information or data that may occur due to any of the circumstances mentioned in (i), (iii) the inaccuracy of the data of the recipient of the virtual Card provided by the buyer of said Card, (iv) the impossibility of delivering the Card to the email account provided or (v) the consideration of the email sent by the issuing cardholder as spam or unwanted email. .

12. Cards obtained illegally will be void, cannot be used for the purchase of goods and the amount will not be refunded.

13. The Card may not be used for advertising or promotion purposes of products or services marketed by third parties other than the issuer of this Card.

14. The acquisition and/or use of the Card implies full acceptance of these general conditions, which are accepted at the time of acquisition of the Card and which are available at www.valentinariveramadrid.com.