Shipping Methods

All orders are shipped from our warehouses in Spain or the United States.

We aim to process all orders within 1–2 business days. Please allow additional time during peak periods.

Estimated Delivery Times

Spain

Complimentary Standard Shipping: 2–3 business days

Europe

Complimentary Standard Shipping: 4–6 business days

United States

Complimentary Standard Shipping: 5–7 business days

Additional transit time may apply for Alaska and Hawaii

International Orders

Complimentary Economy Shipping: 4–10 business days

Kindly ensure your shipping address is entered in the official language of the destination country to avoid delays.

Order Tracking

Once your order leaves our warehouse, you will receive a shipping confirmation email with your tracking details.

All shipments include tracking so you can follow your order at every stage.

Duties & Taxes

All duties, import taxes, and customs fees are included in your purchase price.

There will be no additional charges upon delivery.

Important Information

Please review your order details and shipping address carefully before completing your purchase.

Once an order has been shipped, it cannot be modified or cancelled.

Deliveries

To ensure a smooth delivery experience, shipments may be delivered without a signature.

We recommend monitoring your tracking information and being available at the time of delivery.

Delivered Orders

Once a shipment has been marked as “Delivered” by the carrier, it is considered successfully completed.

If you are unable to locate your package, we recommend checking with neighbors or your building concierge.

Lost or Missing Orders

If you believe your package may be lost, please contact us at

info@valentinariveramadrid.com with your order number.

We will gladly assist you in resolving the issue.

Pre-Orders

Items available for pre-order will be clearly indicated.

While we always aim to deliver earlier than the estimated shipping date, timelines may vary and we will keep you informed of any updates.

If your order includes both in-stock and pre-order items, it will be shipped once all items are available.

If you prefer separate shipments, please contact us and we will do our best to accommodate your request.

Thank You

Thank you for choosing to pre-order with us.

As a small, independent brand, your support allows us to responsibly plan production, secure materials, select colors, and create pieces with exceptional attention to detail — and even offer personalized options when you are looking for something truly special.

Questions

For any additional questions, please contact us at

info@valentinariveramadrid.com